Frequently Asked Questions (FAQ)

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At Handesy, we’re here to make your shopping experience smooth and enjoyable. Below are answers to the most commonly asked questions.

1. How do I place an order?

Simply browse our collection, select the item you love, and click “Add to Cart”. When you’re ready, proceed to Checkout, fill in your shipping information, and confirm your order.

2. What payment methods do you accept?

We currently support:

  • Cash on Delivery (COD)

  • Bank transfers

  • E-wallets (e.g., Momo, ZaloPay — where applicable)

3. How long does shipping take?

  • Ready-made items: 1–3 business days for local areas, 3–7 days for other regions

  • Custom-made items: 5–10 business days, depending on complexity

You’ll receive tracking information as soon as your order ships.

4. Can I return or exchange an item?

Yes, you may return or exchange items within 7 days of delivery if:

  • The product is damaged or defective

  • The wrong item or size was sent

Please ensure the product is unused and in its original packaging.

5. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number. You can also visit our Order Tracking Page to check the status of your delivery.

6. Do you offer custom or personalized products?

Absolutely! We specialize in personalized gifts and handmade items tailored to your ideas. Share your concept or photos via our contact form or social media, and we’ll bring it to life.

7. Do you ship internationally?

At the moment, we only offer shipping within Vietnam. If you’re located overseas and interested in a specific item, feel free to contact us — we may be able to arrange international shipping upon request.

8. How can I contact customer support?

You can reach out to us via:

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